Question 1

How do I book?

Accepted Answer

To inquire, fill out the form on our contact page. To secure your event date, a 50% retainer must be made once you receive a contract.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 3 months in advance. This is to ensure that all materials needed for your event are secured, and will give our team ample time to plan and prepare every aspect of your event.

Question 3

Do you travel outside of Monmouth County?

Accepted Answer

Of course! Travel service fee is based on the IRS Travel Rate per mile to and from the location. Traveling outside of Monmouth County will automatically require additional fees, including, but not limited to, parking, E-Zpass, tolls, etc.

Question 4

What if something gets damaged?

Accepted Answer

We charge a replacement fee for any damaged items up to half of its value.

Question 5

What if the weather impacts my event?

Accepted Answer

If the weather is not cooperating, we are happy to set up your event indoors or under a covered area! If you prefer to reschedule your event, we will happily accommodate you at a later date given that our team is available.

Question 6

What is your cancellation policy?

Accepted Answer

Once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus the 50% retainer is non-refundable.

All services may be canceled if received in writing no later than four weeks prior to the event. You would not be obligated to pay the balance of your invoice, unless you placed a custom order which was designed specifically for your event.

If services are canceled within four weeks of your event, you will be contractually bound to pay the remaining balance due on the account.

Additionally, if an outsourced vendor is being used for your event, we must abide by their cancellation policy as well. Outsourced vendor cancellation policies will be shared with clients prior to booking.